AI employees for customer messaging
Every customer answered.
Around the clock.
KeyChat staffs your WhatsApp, Instagram, and website with AI employees that see photos, understand voice notes, book appointments, and update your CRM — handing off to you when it matters.
Free plan included — no credit card required.
One day with your AI team — scroll to pass the time
8:00 AMtoday
10:04 AM
The morning rush, absorbed
Six conversations arrive while you're opening up. Every one is answered before your coffee cools.
The roster
Meet your new hires
Twelve specialist roles, ready on day one. Enable the ones your business is missing, switch them off anytime.
Receptionist
Greets, qualifies, routes to the right specialist
Sales Rep (SDR)
Qualifies leads and books calls while interest is hot
Product Specialist
Specs, comparisons, recommendations, availability
Booking Agent
Books and reschedules against your real availability
Support Specialist
Resolves tier-1 issues, escalates with a summary
Cart Recovery Rep
Chases abandoned carts before the sale goes cold
Win-back Specialist
Re-engages quiet customers from real history
Onboarding Specialist
Walks new customers through setup and activation
VIP & Loyalty
White-glove care for your highest-value customers
Intake & Triage
Captures structured details, hands over clean summaries
Feedback & CSAT
Collects reviews, routes unhappy customers to a human
Campaign Manager
Plans and schedules broadcasts, reports what worked
The difference
This is not a chatbot
Chatbots deflect customers. AI employees complete their tasks — with real tools, real data, and real memory.
Connected to
A single FAQ document, if that
Your knowledge base, calendar, CRM, Stripe — and any MCP tool
Live data
Hard-coded, scripted answers
Checks stock, orders, and availability before replying
Booking
Sends a link and hopes
Checks the calendar, books, and confirms — inside the chat
Memory
Forgets you between sessions
Remembers every customer's history and preferences
Photos & voice
“Sorry, I can only read text”
Describes photos and transcribes voice notes, then answers
Handoff
Dumps the thread in a shared inbox
Escalates with a summary, full transcript, and next step
Languages
One scripted language
Replies in whatever language the customer writes in
Real conversations
Your next customer is already typing
Pick your industry — every business gets its own playbook, not a template.
It's 10:04 PM. Your salon closed two hours ago. A regular wants to move her appointment.
Rebooked in 40 seconds, old slot freed, reminder scheduled — zero staff time.
Booking Agent · Receptionist
The platform
A full support team, minus the headcount
Everything a messaging-first business needs to sell, support, book, and follow up — run by AI, supervised by you.
One omnichannel inbox
Conversations from every channel land in a single shared inbox with full history. Watch the AI work, take over a thread anytime, hand it back when you're done.
Sees photos, hears voice notes
Customers send a photo of the broken part and a voice note explaining it. Your agents describe the image, transcribe the audio, and reply to what was actually sent.
Answers from your knowledge
Upload documents and FAQs; agents answer from your content — not guesses. Files customers send are collected and stored automatically.
Booking with real calendar sync
Customers book directly in chat against your hours, two-way synced with Google and Outlook calendars, with automatic reminders.
Email automations
One-off or recurring emails sent from your own mailbox — Gmail, Microsoft 365, or any SMTP — with templates, signatures, and one-click unsubscribe.
CRM on autopilot
Contacts synced, notes logged, and deals created in HubSpot or GoHighLevel the moment a lead commits.
Remembers every customer
Conversations are distilled into durable customer memory, so returning customers never have to repeat themselves.
Alerts you when something breaks
Expired key? Failed reply? You're notified the moment an agent can't answer — customers are never silently ghosted.
Quality you can inspect
Auto-QA scores every conversation, simulations test agents before launch, and a live activity feed traces every decision.
Beyond the inbox
It answers customers. It also grows them.
Every chat builds a contact list you own — then reach back out with broadcasts and automated follow-ups, all from the same workspace.
Contacts & segments
Every conversation becomes a contact. Tag by interest, plan, or stage — then import or export your whole list as CSV in a click.
Broadcast campaigns
Send a targeted broadcast to any segment with WhatsApp-approved templates, and watch delivered and read counts roll in live.
Weekend promo
SendingWhatsApp template · VIP + facial segment
1,240
Sent
1,231
Delivered
1,008
Read
Drip sequences
Automated multi-step follow-ups that trigger when a contact is created or tagged, respect the messaging window, and stop on reply.
Day 0
Welcome + what to expect
Day 2
Share the setup guide
Day 5
Nudge — book your first session
Session-window aware · stops the moment they reply
Safeguards
We use AI. We don't let it improvise.
An AI employee is only useful if you can trust it with real customers. Every agent runs inside hard guardrails.
Never
No invented prices or policies
Agents answer from your knowledge base and business profile — if the answer isn't there, they say so and escalate instead of guessing.
No acting beyond its authority
Set the autonomy level per agent. In guarded mode, risky actions — refunds, deals, external tools — wait for your one-tap approval.
No silent failures
If an agent can't reply — expired key, failed turn — you're alerted immediately. Customers are never quietly ghosted.
Always
Escalates when it should
Sensitive topics, angry customers, and out-of-scope requests route to your team with a clean summary of the thread.
Every reply is traceable
Auto-QA scores each conversation, and a full trace shows every decision, tool call, and cost behind every reply.
You can take over anytime
Jump into any thread in the shared inbox, take the wheel, and hand it back when you're done.
Integrations & MCP
If it has an API, your agents can use it
Built-in connectors cover the essentials. For everything else, KeyChat speaks MCP — connect any Model Context Protocol server and its tools instantly become skills your AI employees can use. No waiting for us to build the integration.
- Built in: HubSpot, GoHighLevel, Stripe, Google & Outlook calendars
- Custom REST connectors for your own backend
- Any MCP server — community tool catalogs or your own
- Every external call runs under your approval guardrails
Connected tools
HubSpot CRM
Contacts · notes · deals
Google Calendar
Two-way availability sync
inventory-mcp
Your own MCP server · 3 tools
Developer platform
And your systems can build on KeyChat
Stream every message and event to your own stack with signed webhooks, or drive contacts and conversations from the public REST API. Keys, rate limits, and delivery logs included.
Outbound webhooks
HMAC-signed, auto-retried, per-event delivery logs
Public REST API
Contacts, conversations & messages under bearer keys
Scoped API keys
Issue, revoke, and rate-limit per integration
Ordered event stream
Every message & event delivered in order, idempotently
The math
Agency results, without the agency retainer
Done-for-you AI agencies build you a system you'll never own, on pricing you'll never love. KeyChat is the same playbook as self-serve software.
| Done-for-you AI agency | KeyChat | |
|---|---|---|
| Setup | $3,800–$14,800 one-time build | $0 — set it up yourself in an afternoon |
| Monthly cost | $300–$800 retainer, plus platform subscriptions | Free plan included; paid plans from $49/mo |
| AI usage | Bundled into the retainer, marked up | Your own Anthropic or OpenAI key, billed at cost |
| Making changes | Email the agency, wait for the next review cycle | Edit prompts, roles, and guardrails yourself, instantly |
| Time to live | 2–4 weeks of onboarding | An afternoon |
| Ownership | Their platform accounts, their system | Your data, your channels — cancel monthly, keep everything |
Agency figures reflect typical published pricing for done-for-you AI messaging deployments as of 2026.
Do the math
What does replying cost you today?
Drag the sliders to your team. Compare a year of salaries against a year of KeyChat.
- Coverage~45 h/week → 168 h/week
- First responseminutes–hours → seconds
- Conversations at oncea handful → unlimited
Your team, per year
$76,800
2 people × $3,200/mo
KeyChat, per year
$2,388
Pro plan + typical AI usage at cost
Kept in your business, per year
$74,412
97% less than salaries alone — before counting the leads you stop losing after hours.
Illustrative estimate: KeyChat Pro at $149/mo plus ~$50/mo of AI usage billed by your provider at cost. Most businesses keep a human in the loop for the moments that matter — the AI handles the volume.
Simple pricing that scales with you
Start free. Upgrade when your AI team earns it. No setup fees, ever.
Free
$0/month
Try KeyChat with one channel and one agent.
Start free- 1 AI employee
- 1 channel
- 50 conversations / month
- Omnichannel inbox
- Knowledge base
- Web chat widget
Starter
$49/month
For a small business getting started with AI staff.
Start with Starter- 3 AI employees
- 2 channels
- 500 conversations / month
- All agent roles
- Campaigns & templates
- Appointment booking
Pro
$149/month
A growing team running several channels.
Start with Pro- 10 AI employees
- 5 channels
- 3,000 conversations / month
- Everything in Starter
- Auto-QA scorecards
- Agent simulations
- CRM & commerce connectors
Business
$399/month
Full roster, every channel, high volume.
Start with Business- 25 AI employees
- 15 channels
- 15,000 conversations / month
- Everything in Pro
- Priority support
- High-volume campaigns
Paid plans are billed monthly — upgrade, downgrade, or cancel anytime from inside the app. AI usage runs on your own provider key, billed by the provider at cost.
Frequently asked questions
Do I need my own AI provider account?
Yes — you connect your own Anthropic or OpenAI API key, so you pay the provider directly at cost with no markup. Adding a key takes about a minute and every plan supports it.
Which channels does KeyChat support?
WhatsApp Business, Instagram DMs, Facebook Messenger, Telegram, and an embeddable web chat widget for your site. Everything lands in one shared inbox, and outbound email automations are built in.
Can the AI understand photos and voice notes?
Yes. Images are described and voice notes are transcribed using your provider keys, so agents reply to what customers actually sent. Documents customers share are collected and stored in your workspace.
Does it speak my customers' languages?
Yes — agents automatically reply in the language the customer writes in, and follow along if the customer switches languages mid-conversation.
Can I connect tools KeyChat doesn't have a built-in integration for?
Two ways: custom REST connectors let agents call your own API, and any remote MCP server can be connected so its tools instantly become agent skills. Every external call is gated by your approval settings.
Can KeyChat reach out first, not just reply?
Yes. Every conversation builds a contact you own, taggable and CSV-importable/exportable. From there you can send targeted broadcast campaigns with WhatsApp-approved templates — with live delivered and read tracking — and set up automated drip sequences that trigger on new contacts or tags, pause outside messaging windows, and stop the moment a customer replies.
Does KeyChat have an API or webhooks?
Yes — a public REST API (bearer-key authed, rate-limited) for contacts, conversations, and messages, plus HMAC-signed outbound webhooks that stream every message and event to your own systems with automatic retries and delivery logs. Manage keys and endpoints under Settings → Developers.
Can my team take over from the AI?
Anytime. Agents escalate automatically based on your guardrails, you get alerts, and any teammate can take over a conversation in the inbox and hand it back when done.
Is my customer data safe?
Every workspace is fully isolated, credentials and API keys are encrypted at rest, risky agent actions can require your explicit approval, and every reply carries a full audit trail. With your own AI key, conversation data goes straight to your provider account — no middleman.
What happens if I hit my plan limits?
Nothing breaks — you're simply prompted to upgrade before enabling more agents, channels, or starting more conversations that month. Upgrades apply instantly.
Can I cancel my subscription?
Yes, plans are month-to-month. You can cancel from the billing page and you'll keep paid features until the end of the period, then continue on the free plan.